Christmas Light Installation

Everything you need to know... (please read)
Estimate: The Light Before Christmas (TLBC) will provide an estimate of cost and material usage to the customer. The estimate may be written or delivered verbally. TLBC will use the customer's verbal description to approximate as closely as possible the described layout; however, TLBC will not be responsible for any changes in design, color, or location after installation has begun. If customer requests changes to any or all portions of completed work, customer will be responsible for original and changed installation costs. Electrical cords and electrical accessories are included in the estimated price; however, additional charges may apply for any items to be decorated which extend 50 feet or more from an originating power source or if excessive or unique electrical supplies are needed. The customer will be notified of any surcharges. For safety and quality purposes, all electrical cords and accessories will be supplied by TLBC. The estimate is an approximated price and may vary from the actual price. Customer requested additions to the original estimate will result in increasing the actual price. All pricing discussions should be made directly to TLBC Customer Service. TLBC field staff may not be equipped for calculating final pricing. TLBC has a pricing minimum of $150.00. Orders that calculate to less than $150.00 will be revised to meet the $150.00 minimum.

Payment: You will be invoiced immediately following installation when an accurate count of light strands has been made. Payment is due in full immediately after the initial installation. A credit card number is required to reserve a date for installation. No charges will be made to the credit card account if payment by check or money order is received by the due date as stated on the invoice; otherwise, the entire remaining balance will be applied to the credit card immediately following the due date. Payments not received by due date as stated on the invoice are subject to loss of discounts and a 10% late penalty. Disputes and charge-backs to the credit card company will result in a $50.00 fee. If no credit card is available, a 50% down payment will be required in advance of the installation date.

Service: TLBC reserves the right to reject service to any property deemed unsafe by TLBC. Pricing includes: 1. Use of a stated quantity of lights and electrical accessories from the installation date through no later than the end of January the following year. 2. Single-time installation of lights according to a layout planned and approved by the homeowner. 3. Removal of lights at completion of the holiday season. All TLBC supplied materials are the property of TLBC and must be returned to TLBC. TLBC will fasten light strands to fascia boards using either white or brown metal binder clips or plastic fascia clips. If standard fastening methods are not possible, additional charges may apply. TLBC is not responsible for paint chipping due to highly oxidized or deteriorating paint on fascia boards. TLBC can not guarantee consistent light bulb orientation due to twisting nature of light strands. TLBC also reserves the right to take and use photographs or video of the customer's property for marketing and media purposes.

Electricity: The homeowner must provide TLBC clear access to safe and adequate electricity commensurate with the volume of lights requested by the customer. TLBC will require enough free circuits to successfully handle the electrical load of the lighting package and provided circuits should not be tethered to high wattage devices such as refrigerators or hair dryers. TLBC will not be held responsible for inadequate, faulty, or overloaded electrical sources at the place of service. Persistent moisture will create electrical resistance in the light strands and may cause circuit breakers to reset which may require a service call to redistribute power. If circuit breakers frequently need to be reset, this is often an indication of inadequate power supply and may require a service call to locate additional clean circuits and redistribute power. Customer may be required to provide electrical connection from inside the house. Customers requesting large lighting packages may need to consult with their electrician to provide additional power sources commensurate with package needs. Customers should not tether personal lights or appliances to the TLBC lights as it may result in exceeding fuse or circuit limits and may require a service call.

Warrantee: TLBC will test all lighting at completion of installation and will leave project fully functional. Defects must be communicated to TLBC within 24 hours of installation. After 24 hours TLBC will not be responsible for broken bulbs, fuses, or wiring and a $20.00 fee will apply to all service calls. TLBC will not be responsible for any defects or damage associated with weather conditions such as wind, rain, snow, and ice or tampering by animals. Restrictions apply to service calls requested between X-mas Eve and New Years Eve.